Elavelle

Simply log in to your account to view the latest status. You can also utilize the Order Status link in your order confirmation email to keep track of the order as it moves along our processes. Also once the order is shipped, you will receive an email with the tracking details so you know when to expect the delivery.

You can trace your parcel by visiting the courier’s online tracking system and please note that it might take up to 24-48 hours for the courier to update the shipment status after the order is picked up.

Please contact our customer service team if you have any problem tracking your order.

Unfortunately, once an order has been placed, we are unable to amend the order details. However, if you change your mind about your purchase, you can contact us for an exchange or cancel your order prior to shipment by emailing or calling us to request an exchange or cancel your order via the contact information provided on our website.

We’re sorry to hear that the item did not meet your expectation. Please contact our customer service team so we can look into further details for you.Once we know the details of the problem, we will deal with the product replacement or full refund for you as soon as possible.

No, currently we can only process orders within the US, CA, UK, AUS, NZ, and EU(DE, FR, IT, AT).

We accept all Visa, Mastercard, American Express, Discover, and PayPal.

YES! Your credit card information is protected with a secure SSL Certificate that encrypts all of your transactions through our site with industry-standard secure sockets layer (SSL) technology. If the online store accepts credit cards, rest assured that both your credit card information and personal information are protected.

If you are not satisfied with the good(s) you have received, you have the option to return the goods to us under the following return policy.

– Returns request will only be accepted within 14 days of the delivery date.

– The buyer will be responsible for all the shipping fee involved (original shipping fee and return postage are non-refundable).

– The goods being returned must be unused and in their original condition with the tags attached.

– Refund will be issued back to original payment method only.

Please contact us before returning us any product(s).

Once the return request is accepted by our team and the return address provided through email, customers must return the item back to us within 7 days with the return tracking number provided.

** Return of goods will not be accepted if the products/ boxes are damaged/ accessories not in their original condition, or if the tags are removed.